Case study · Healthcare · Omnichannel growth

Scaling app, web and retail growth with tighter CAC control.

The growth mandate covered Android, iOS, web revenue and retail stores on multi-crore monthly budgets. The goal was to improve revenue quality, repeat action and acquisition efficiency across the full funnel.

55%Up to CAC reduction
5X+ROAS delivered
4Growth surfaces
How the growth system worked
01

Capture qualified intent

Search, Performance Max, video, app and Meta campaigns were structured to scale demand and acquisition.

02

Optimise for value

Campaigns shifted toward higher-LTV users instead of inexpensive top-funnel volume with weak revenue quality.

03

Create repeat action

WhatsApp, push and in-app engagement brought customers back into purchase and transaction flows.

04

Improve efficiency

The connected acquisition and retention system reduced CAC by up to 55% while supporting 5X+ ROAS.

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